Unclone.io Service Terms, Disclaimer of Guarantees, and Client Acknowledgment

1. Nature of the Services

Unclone provides brand-protection and anti-impersonation services relating to websites and supported social-media platforms. The Services may include monitoring for impersonating, phishing, clone-site, or otherwise infringing websites, social-media accounts, or social-media content; verification and evidence collection; preparing and submitting takedown requests, abuse reports, and notices to hosting providers, domain registrars and registries, social-media platforms, and other third parties relevant to addressing a website or social-media threat (collectively, "Third-Party Platforms"); and related remediation support (the "Services").

Unclone is not a registrar, registry, hosting provider, law enforcement agency, court, regulator, social platform, or internet infrastructure provider. Unclone cannot directly remove, suspend, block, de-index, transfer, or disable any domain, website, account, or other asset, and cannot compel any Third-Party Platform to do so.

Unclone will perform the Services using commercially reasonable efforts. The Services are provided "as is" and "as available." Unless expressly stated in a paid plan or written order form signed by Unclone, Unclone does not provide emergency response, guaranteed response or resolution times, 24/7 monitoring, or any service-level commitments.

Remediation for a brand requires a completed Brand Representative Authorization, which Client completes when onboarding each brand and which is subject to, and incorporated alongside, this Agreement. Once Client has completed the applicable Brand Representative Authorization, Client authorizes Unclone to prepare and submit takedown requests, abuse reports, notices, and supporting evidence concerning the authorized brand without obtaining separate approval for each individual submission, unless Unclone and Client agree otherwise in writing.

2. No Guarantee of Results

Client expressly acknowledges and agrees that:

• Unclone does not guarantee that any takedown request, report, or enforcement action will be successful, in whole or in part, or that any particular removal, suspension, de-indexing, account closure, response time, or other outcome will occur.
• Unclone does not guarantee any particular success rate. Past results, case studies, statistics, timelines, and estimates shared by Unclone are illustrative only and are not a promise of future performance.
• Decisions to remove, suspend, delist, or disable content, accounts, or domains are made solely by Third-Party Platforms in their own discretion, under their own policies, evidentiary standards, and timelines — all outside Unclone’s control.
• Infringing or impersonating content may reappear, be reposted, be re-registered, or migrate to other platforms or infrastructure after removal. Unclone does not guarantee permanent removal or prevention of future infringement.
• Fees paid to Unclone compensate Unclone for performing the Services, not for achieving any particular result. Fees are not contingent on, and are not refundable based on, the outcome of any takedown request or enforcement effort, except as expressly stated in a separate written agreement signed by Unclone.

3. No Complete Detection or Protection

Impersonation, phishing, and clone-site activity are dynamic and may continue, change, reappear, or escalate while the Services are provided. Unclone does not represent that the Services will detect every clone site, phishing page, malicious domain, impersonating account, or other threat, and does not guarantee that Client’s brand, customers, revenue, reputation, systems, or data will be protected from harm. Client remains responsible for its own security, fraud-prevention, legal, compliance, and incident-response programs.

4. No Legal Advice; No Attorney-Client Relationship

Unclone is not a law firm and does not provide legal advice or legal representation. Nothing provided by Unclone, including takedown notices, templates, evidence packets, communications, or general information about trademark, copyright, or other intellectual property matters, constitutes legal advice, and no attorney-client relationship is created. Client is solely responsible for consulting a licensed attorney regarding its legal rights, obligations, and strategy.

5. Client Representations, Authority, and Cooperation

Client represents and warrants that: (a) it owns or controls, or is authorized to enforce, the trademarks, copyrights, brand assets, and other rights on whose behalf Unclone acts; (b) all information Client provides to Unclone is accurate, complete, and timely; and (c) Client has the authority to instruct Unclone to submit takedown requests and notices on its behalf. The person accepting this Agreement represents that they are authorized to bind Client.

Client acknowledges that submitting false or bad-faith takedown notices can carry legal consequences (including under 17 U.S.C. § 512(f)), and Client bears sole responsibility for the accuracy of the claims asserted on its behalf.

Client further acknowledges that delays, inaccurate or incomplete information, missing authorization materials, or failure to respond to Unclone’s requests may limit, delay, or prevent Unclone from performing the Services, and Unclone shall have no liability for the consequences of such delays or omissions.

6. Acceptable Use

Client may not use the Services to target lawful criticism, journalism, commentary, parody, competitors, or any content Client is not legally authorized to enforce against; to provide false or misleading information; or to pursue any unlawful purpose. Unclone may decline or discontinue any request that it reasonably believes violates this Section, applicable law, or Third-Party Platform policies.

7. Assumption of Risk

Client understands that pursuing takedowns, abuse reports, and other remediation involves inherent uncertainty, including rejection by Third-Party Platforms, escalation by threat actors, migration to new infrastructure, re-registration, and delays outside Unclone’s control. Client accepts these risks and remains responsible for deciding whether to proceed with the Services.

8. Limitation of Liability; Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) UNCLONE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION; (B) UNCLONE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF BUSINESS, LOST GOODWILL, LOSS OF DATA, FRAUD OR SCAM LOSSES, SECURITY INCIDENTS, CUSTOMER CLAIMS, OR REPUTATIONAL HARM, ARISING OUT OF OR RELATING TO THE SERVICES, UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (C) UNCLONE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (i) THE TOTAL FEES ACTUALLY PAID BY CLIENT TO UNCLONE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS (US $100).

The limitations in this Section are intended to apply even if any limited remedy fails of its essential purpose, subject to any non-waivable rights under applicable law. Unclone shall not be liable for any act, omission, delay, decision, downtime, policy change, or failure of any Third-Party Platform, or for the continued availability, reappearance, or spread of infringing or impersonating content.

9. Indemnification

Client will indemnify, defend, and hold harmless Unclone and its members, officers, employees, contractors, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Client’s breach of this Agreement; (b) Client’s materials, instructions, approvals, or requested actions; (c) Client’s alleged lack of authority to act for a brand, domain, company, or trademark; (d) inaccurate, incomplete, or misleading information provided by Client; (e) Client’s violation of law, third-party rights, or platform terms; or (f) any takedown request or enforcement action submitted at Client’s direction or on Client’s behalf.

10. Fees, Billing, Cancellation, and Taxes

Subscriptions are billed in advance at the monthly or annual billing interval selected during purchase or stated in the applicable order form or invoice, and automatically renew for successive periods of the same length until canceled. Client may cancel through the billing portal available in the Unclone platform; cancellation takes effect at the end of the current paid billing period, and Client retains access to the Services through the end of that period. Payment purchases the entire current billing period, and cancellation does not create a prorated refund, credit, or reimbursement for unused time.

Payment compensates Unclone for its services, time, systems, monitoring, verification, evidence collection, reporting, and remediation efforts — not for any guaranteed result. Except where required by applicable law, all fees are final and non-refundable, including where no threat is found, a Third-Party Platform declines to act, a takedown is unsuccessful, or a threat reappears. Fees exclude applicable taxes unless expressly stated otherwise, and Client is responsible for any such taxes. Non-payment may result in suspension or termination of the Services.

Client may request invoice/wire billing through the authenticated billing page. Submitting that request constitutes acceptance of this Agreement as described in Sections 15 and 18; payment and activation remain subject to the applicable invoice terms and Unclone’s receipt of funds.

11. Intellectual Property

Unclone retains all right, title, and interest in and to its platform, software, systems, templates, methodologies, and general report formats. Client retains all right, title, and interest in and to its trademarks, brand assets, and materials, and grants Unclone a limited, non-exclusive license to use submitted brand assets and information solely to provide the Services.

12. Confidentiality

Each party will use reasonable care to protect the other party’s non-public information disclosed in connection with the Services and will use it only to perform under this Agreement, except where disclosure is needed to perform the Services (such as submitting evidence to Third-Party Platforms), required by law, or authorized by the disclosing party. This does not apply to information that is public, independently developed, or lawfully received from another source.

13. Account Security

Client is responsible for maintaining the security of its account and credentials and for all activity under its account, and will promptly notify Unclone at support@unclone.io of any suspected unauthorized access.

14. Term; Suspension; Termination

This Agreement takes effect upon acceptance and continues while Client maintains an account or uses the Services. Either party may terminate by written notice (including email or platform controls), subject to the billing and cancellation terms in Section 10; Unclone may also suspend or terminate the Services for non-payment, breach of this Agreement, unlawful or bad-faith use, or risk to Unclone, Third-Party Platforms, or other customers. Upon termination, Client remains responsible for fees accrued, and Unclone may complete or withdraw submissions already in progress. Sections 2 through 12 and 15 through 18 survive termination.

15. Electronic Acceptance and Recordkeeping

Client agrees that either (a) checking the required Terms of Service box and completing Stripe-hosted checkout, or (b) submitting an invoice/wire billing request through an authenticated Unclone account, constitutes Client’s electronic acceptance and confirms Client’s intent to be bound by this Agreement. No paper signature or countersignature is required, and Unclone’s acceptance is effected by providing the Services.

For card checkout, Stripe records the checkbox consent on the Checkout Session. Unclone retains associated billing identifiers and status information received from Stripe, including customer and subscription identifiers and, when recorded, the Checkout Session identifier. For invoice/wire requests, Unclone records the requesting workspace member, requester email, selected plan and billing interval, accepted Terms version and URL, acceptance time, IP address, and user-agent information. These records may be retained for business, security, compliance, legal, and audit purposes.

16. Force Majeure

Unclone is not responsible for delays or failures caused by events outside its reasonable control, including infrastructure or vendor outages, internet disruptions, cyberattacks, government action, or natural disasters.

17. General

This Agreement is governed by the laws of the State of New Hampshire, without regard to conflict-of-laws principles. Any dispute arising out of or relating to this Agreement shall be resolved exclusively in the state or federal courts located in New Hampshire, and the parties consent to personal jurisdiction and venue there. Legal notices and other communications concerning this Agreement may be sent to support@unclone.io. Client may not assign this Agreement without Unclone’s written consent; Unclone may assign it in connection with a merger, acquisition, or sale of assets. No failure to enforce a provision waives it, and no waiver is effective unless in writing. Headings are for convenience only. If any provision is held unenforceable, the remainder remains in full force. This Agreement, together with any applicable plan, order form, or proposal and any Brand Representative Authorization completed by Client, constitutes the entire agreement between the parties regarding its subject matter and supersedes prior discussions. Unclone may update these terms prospectively; continued use after notice of updated terms constitutes acceptance.

18. Acceptance

BY CHECKING THE REQUIRED TERMS OF SERVICE BOX AND COMPLETING STRIPE-HOSTED CHECKOUT, OR BY SUBMITTING AN INVOICE/WIRE BILLING REQUEST THROUGH AN AUTHENTICATED UNCLONE ACCOUNT, CLIENT CONFIRMS THAT IT HAS READ AND UNDERSTOOD THIS AGREEMENT, INCLUDING THE DISCLAIMER OF GUARANTEES IN SECTIONS 2 AND 3 AND THE LIMITATION OF LIABILITY IN SECTION 8, AND AGREES TO BE BOUND BY ITS TERMS.